Help & contact

Do you have a question about Basilo or a problem with the app? Write to us – we answer as soon as we can.

Email: contact@basiloapp.com
Phone: +49 152 15316113

Frequently asked questions

How do I cancel my subscription?

In the app under Account → Manage subscription, or on your iPhone under Settings → your name → Subscriptions. Cancel at least 24 hours before the end of the period or of the free trial.

How do I get a refund?

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.

I have a new iPhone. How do I get my subscription back?

Sign in with the same account (Apple or Google). If you still see the subscription page, tap Restore purchases.

How do I delete my account?

In the app under Account → Delete account. All your data is deleted. Cancel a running Apple subscription first under "Manage subscription".

How do I change the language?

In the app under Account → Language (German or English).

Can I rely on the allergen information?

Basilo leaves out recipes according to what you entered. Ingredients can differ by brand: always check the ingredient list on the package.

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